With Iconics CFSWorX (Connected Field Service), you can simplify Field Service Organizations and reduce your downtime.
Real-Time Intelligent Monitoring :
CFSWorX provides real-time monitoring of connected equipment, whether that be on-premises or via the Internet of Things. CFSWorX uses intelligent workflow technology to determine which field worker is best for the maintenance task. When connected equipment generates an alert, CFSWorX sends a notification to the field worker’s mobile device for immediate action. The worker is provided with information about the alert, including its location, can accept or reject the alert, and can also create a work order in Microsoft Dynamics 365 and other business systems directly from their mobile device
Escalation and Accountability:
CFSWorX leverages ICONICS AlertWorX™ technology to send notifications to technicians via email, SMS, or through the ICONICS MobileHMI app via push notifications. When the technician receives the alert, he or she can reply to the message or use the mobile app to either accept, snooze, or pass the alert to the next person. Within the CFSWorX app, technicians can view and acknowledge the current alarms.
CFSWorX integrates with popular ERP, CRM, and Directory Services tools, such as Microsoft Dynamics 365, Salesforce, IBM Maximo, ServiceNow, and Azure Active Directory. It can retrieve information about worker contact info and scheduled availability from these systems. Users can also generate work orders for any of the aforementioned systems from the CFSWorX app.
With Iconics CFSWorX,,
- Real-time monitoring of field equipment,
- More effective and efficient use of service personnel,
- Receiving status alerts (alarms) of existing equipment for all employees,
- Automatic notification of faults in field equipment to field team/personnel
- To be able to choose the most suitable and/or closest service employee,
- Allows monitoring and monitoring of notifications and activities.
You can follow detailed information and documents on our website www.cedetas.com.tr You can contact us to determine your needs and get a quote.
